rmc28: Rachel smiling against background of trees, with newly-cut short hair (Default)
[personal profile] rmc28
First of all, I accidentally bought the wrong shiny new phone outright, but that's ok, I'm being sent a returns envelope and I'm being refunded, and that's a lesson to double-check the version number before hitting buy.

Then I bought the right shiny new phone on contract from my current mobile SIM provider. I had it delivered to a local store, because it was that or my house, and slogged into town yesterday to collect it.  I was under the impression that the local store staff could sort out moving my number - this isn't a PAC situation because it's same-company to same-company.  But no! They were powerless! If I had come into the store to buy the thing in the first place they could have helped me, but because I bought in online I had to ring up the helpline to sort out my number.

So I did that this morning. But apparently because I have Not Done Things The Expected Way, the only way the person on the phone could resolve things is to have the phone company ship me another phone, and separately ship me a prepaid envelope to send back the other one -the one I have already spent ages setting up, naturally.  The idea that they could just update the records on the database on which they can see the details of both my contracts is just not possible, and there was a definite flavour of them graciously helping me out of my own mistake because it was clearly stated on the website that I had to go into a store to upgrade. 

(I checked this morning, and the relevant page does say "you can upgrade by going into a [brand] store" - in a page that has a bunch of other stuff on it, and in definitely smaller print than the big banners saying "get special deal on our shiny new phones".  Were it me, I'd change it to say "to upgrade, you must go into a store".)

I mean, I think I'm not going to be out any money due to my Not Doing It Properly, just some tedious admin.  But it's annoying and I'm frustrated both by the weddedness to Going Into A Shop, and by the idea it's somehow better to ship two phones back and forth than to update a database.

The phone is very shiny and lovely though, and I'm sure its twin will be just as good.

Date: 2017-07-14 09:55 (UTC)
kaberett: Overlaid Mars & Venus symbols, with Swiss Army knife tools at other positions around the central circle. (Default)
From: [personal profile] kaberett

I absolutely agree about the "you can" vs "you must", wow, and also the infuriating Systems That Don't Work or People Who Don't Understand Them.

(also: does your Fairphone have a battery that isn't bulging hideously? if so, could I buy it off you for a friend, who would like to cobble together a Frankenfairphone while deciding what they want to upgrade to? apparently it's the week for it...)

Date: 2017-07-15 23:09 (UTC)
kaberett: Overlaid Mars & Venus symbols, with Swiss Army knife tools at other positions around the central circle. (Default)
From: [personal profile] kaberett
Ooh thank you -- [personal profile] sebastienne (who I belatedly realise you do of course know) will be v grateful! Let me know how much money to chuck your way. :-)

Date: 2017-07-14 10:11 (UTC)
feanelwa: (Default)
From: [personal profile] feanelwa
And then they fill the shops with echoey walls, muzak, pushy arseholes who use too much deodorant, and not enough chairs, so it's nearly impossible to do anything there anyway.
Edited Date: 2017-07-14 10:12 (UTC)

Date: 2017-07-14 11:04 (UTC)
miss_s_b: (Default)
From: [personal profile] miss_s_b
This this this.

Date: 2017-07-14 10:42 (UTC)
lilysea: (Indignant)
From: [personal profile] lilysea
Wow, tough luck for anyone who can't get to the shops because one of:

a) Disability

b) chronic illness

c) not being able to cope with crowds

d) being stuck at home with little kids

e) being a single-car or no-car family

f) being a carer for someone who is Disabled or chronically ill.

Date: 2017-07-14 11:05 (UTC)
miss_s_b: (Default)
From: [personal profile] miss_s_b

Date: 2017-07-14 12:22 (UTC)
davidgillon: A pair of crutches, hanging from coat hooks, reflected in a mirror (Default)
From: [personal profile] davidgillon
Legally they would have to offer a reasonable adjustment of some description WRT disability if challenged under the Equality Act 2010, but ignorance of this is widespread (see the saga of me and the eBay chair), and it's more faff however you look at it

Date: 2017-07-15 18:03 (UTC)
emperor: (Default)
From: [personal profile] emperor
Ugh, how irritating :(

Date: 2017-07-17 05:18 (UTC)
silveradept: A kodama with a trombone. The trombone is playing music, even though it is held in a rest position (Default)
From: [personal profile] silveradept
Ugh. That's a saga and a half to deal with, and the grammar requirements are definitely not clear.


rmc28: Rachel smiling against background of trees, with newly-cut short hair (Default)
Rachel Coleman

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